Have a question, found a bug, or need help with your account? We'd love to hear from you!
Email: support@getpanana.com
We typically respond within 24-48 hours.
How do I create a game?
Tap the "+" button on the home screen, fill in the game details (location, date, time, number of players), and share the invite link with your friends.
How do I invite friends to a game?
After creating a game, tap "Share" to send an invite link via text, email, or any messaging app. Once you've played games together, those players are added to your friends list and you can invite them directly using the "Invite Friends" button.
Do my friends need the app to join?
Friends need the app to confirm their attendance and access the game chat. They can download it free from the App Store or Google Play.
How do I change my profile picture?
Custom profile pictures are a Premium feature. With Premium, go to your Profile tab, tap on your avatar, and select a new photo from your camera or photo library.
How do I delete my account?
Go to Settings > Account > Delete Account. You'll have a 30-day grace period to change your mind. After that, your data is permanently deleted.
Can I export my data?
Yes! Go to Settings > Account > Export Data to download all your personal information.
How do I cancel a game I'm hosting?
Open the game and tap the "Cancel Game" button. All participants will be notified automatically.
What happens when a game is full?
Once all spots are filled, the game shows as "Full" and pending invites are automatically cancelled. New players cannot join unless a spot opens up.
What do I get with Premium?
Premium members get unlimited game creation, priority support, and early access to new features. Free users can create up to 10 games per month.
How do I manage my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to Settings > Subscription > Manage to access your subscription settings.
How do I cancel my subscription?
Cancel anytime through your App Store or Google Play subscription settings. You'll keep Premium features until the end of your billing period.
I'm not receiving notifications
The app is running slowly
I can't sign in
Found a bug or experiencing an issue? Please email us at support@getpanana.com with:
Have an idea to make Panana better? We'd love to hear it! Send your suggestions to support@getpanana.com with "Feature Request" in the subject line.
Still need help?
Email us anytime at support@getpanana.com